Delete your account
Supernatural is made by Rang & Mall Private Limited. This page explains how to delete your Supernatural account, or only some of your data, in the apps for Android and iPhone, on the website, or by email, and what happens to your data.
In the Android or iPhone app
- Open Supernatural and sign in.
- Open the menu, then tap your name at the bottom of it. This opens Your account.
- Under Closing your account, tap Delete my account.
- Read what will be deleted and what will be kept.
- Type the word it asks for and your password, then tap Delete my account.
On the website
Sign in at run.supernatural.blue, click your name at the foot of the side menu to open Your account, and follow steps 3 to 5 above. You can also go straight to run.supernatural.blue/account.
If you cannot sign in
Write to [email protected] from the email address on your account, with Delete my account in the subject and the name of your workspace. We reply to that address to confirm it is you, then delete the account within 30 days.
What is deleted, and what is kept
An account belongs to one workspace, the company's space in Supernatural. If your email address has accounts in several workspaces, delete each one from inside it.
| Others still use your workspace | Your account closes at once and every device is signed out. Deleted: your sign-in (email address, password, two-step sign-in), your name, picture, phone numbers and card profile, your notifications and the push tokens of your phones, API keys you made, mail and LinkedIn accounts you connected, your private chats with Blue, and the list of people you muted. |
| Kept, and why | Work you did for the company stays with it, because the company owns it: messages in shared chats, files in shared folders, tasks, documents, invoices and signed contracts. Your records go to your manager or an admin. Where your name was written into a record, such as a signed contract or a sent mail, it stays in that record. The workspace's activity history keeps what was done, under "Former member". Reports you made to your admins stay until a year after each is closed. |
| You are the only admin | If others still use the workspace, make someone else an admin first, in Settings, People. Then delete your account. |
| You are the only person | The whole workspace is deleted with your account, at once: every app's records, files, mail, chats, documents and settings. One line saying the workspace existed and when it was deleted is kept, so we can show it was done. |
| Backups | Copies in our database backups leave within 14 days. |
Nothing is charged in the beta, so we keep no invoices of yours. Mail already sent to other people, and anything you shared outside Supernatural, cannot be called back.
Delete some data and keep your account
You can delete these yourself, in the app or on the website. They leave the app at once:
| Messages in Ping | Open the message's menu and choose Delete message. Its words are removed for everyone. You can delete your own messages; someone whose role includes moderating can delete others'. |
| Move it to Trash, then open Trash and choose Delete forever. The message and its attachments are removed. | |
| Files in Drive | Move a file to Trash, then choose Delete forever, or Empty trash. The file's contents are removed. |
| Chats with Blue | Delete a chat from the list of chats. Every message in it is removed. |
| Calendar events and tasks | Delete the event or the task. |
| Your picture | Remove it in Your account. |
Documents, sheets and decks you remove go to the trash and stay there. To have one erased for good, write to us.
The workspace keeps a history of changes so a mistake can be undone. A copy of what you deleted stays in that history. To have it erased from there as well, write to us.
For workspace admins
Admins can delete the workspace's records in each app, as far as their role allows, end a person's access with Deactivate in Settings, People (their records go to their manager), and remove a connection to other software in Settings, Connections, which deletes its stored sign-in. If you are the only person in the workspace, Delete my account deletes the whole workspace. To delete a workspace that others still use, an admin writes to us.
Anything you cannot delete yourself
Write to [email protected] from the email address on your account, and say what you want deleted. We reply to that address to confirm it is you, and act within 30 days.
When data is deleted, it leaves our live systems within 30 days, and our database backups within 14 days after that.
If you never signed up
If a company keeps you as a contact in its Supernatural workspace, that company decides what it keeps. Write to the company first. We will help them answer. See the privacy notice for everything else.